This Client Service Agreement ("Agreement") is entered into between you (“Client”) and Michael Caravella of Vella Health LLC (“Health Professional”), effective as of the date this form is submitted.

WHEREAS

The Client desires to engage the Health Professional to provide wellness training services, and the Health Professional agrees to provide such services under the terms and conditions set forth herein.

1. Scope of Services

The Health Professional agrees to provide the following services based on the Client's purchased tier:

Tier I: 1 training session per month

Tier II: 4 training sessions per month (approximately 1 per week)

Tier III: 8 training sessions per month (approximately 2 per week)

Each session is approximately 60 minutes, delivered via telehealth (virtually)

Each Tier is offered as:

Monthly Subscription (standard pricing)

Quarterly Subscription (10% discount)

Annual Subscription (17.5% discount)

Services include:

Individualized fitness and movement programming

Basic nutritional guidance

Educational health resources

2. Client Responsibilities

The Client agrees to:

Disclose relevant medical history, injuries, limitations, or concerns

Consult a physician before starting this or any fitness program

Follow all safety, exercise, and program instructions

Notify the Health Professional of health status changes

Wear proper training attire and be prompt for sessions

Communicate cancellations or rescheduling per Section 4

3. Fees and Payment

Flat Session Rate (non-subscription): $300.00

Discounted Package Pricing:

1 session: $250.00

4 sessions: $750.00

8 sessions: $1,250.00

Subscription Billing:

Billed every 30 days (Monthly)

Billed every 90 days (Quarterly, 10% discount)

Billed every 365 days (Annually, 17.5% discount)

Payment Methods Accepted: Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa.

Late Payments: Services will pause until payment is completed. No late fee is charged.

Refunds: All sales are final. Refunds are not issued. In rare cases (e.g. injury), credit may be issued at the Health Professional’s sole discretion.

Cancellation or Pause Requests:

Monthly plans: cancel anytime before the next billing date

Quarterly/Annual: non-refundable once billed

Pause requests: up to 30 days with email notice and approval

All requests must be sent to michael@vellahealth.com at least 3 days before renewal

4. Cancellation, Rescheduling, Late Arrivals, and No-Shows

A. Cancellations

Must provide 24+ hours notice to avoid being charged. Late cancellations result in full forfeiture of session.

B. Rescheduling

Allowed with 24+ hours notice. Less than 24 hours = forfeited session. Rescheduling depends on availability — not guaranteed.

C. Late Arrivals

Sessions end at the scheduled time regardless of start. 15+ minutes late with no contact = No-Show.

D. No-Shows

Charged in full and session is forfeited. Repeated no-shows may result in termination of this agreement.

E. Health Professional Cancellations

Will reschedule with notice and good faith effort. If unable to reschedule, a session credit will be issued.

5. Health, Safety & Emergency Disclaimers

The Health Professional is a pre-licensed DPT candidate, not a licensed physical therapist. Services are for general wellness and performance purposes only, not medical treatment.

Consult a licensed physician before beginning this or any exercise program.

Client understands that physical activity involves risks (e.g., strain, injury, cardiac events, or death), and assumes full responsibility.

Client affirms they are in sufficient health to participate.

Emergencies:

Vella Health is not equipped to manage medical emergencies. In an emergency, call 911 or seek care at the nearest hospital.

6. Code of Conduct & Technology Use

The Client agrees to the following conduct guidelines during all interactions and use of services:

Be respectful and professional in all communication

Use Vella Health resources for personal, non-commercial use only

Do not share account logins, downloads, or confidential content

No recording or redistribution of sessions, content, or intellectual property

No abusive, harassing, or discriminatory behavior will be tolerated

Violation of this code may result in immediate termination of services without refund.

7. Consent to Digital Communication & Data

By participating in services, the Client consents to receive digital communications (email, SMS, web-based contact).

The Client acknowledges responsibility to update contact info if it changes.

The Client understands sessions may be conducted via third-party platforms (e.g. Google Meet, Zoom) and agrees to their respective terms of use.

Client content and communication will be stored securely but may not be HIPAA-compliant, as services are not classified as medical care.

8. Confidentiality

All Client data (including assessments, progress, and goals) will remain confidential and not be disclosed without written consent, except as required by law.

9. Intellectual Property

All materials, programming, and content shared by Vella Health are the intellectual property of Michael Caravella and Vella Health LLC and may not be copied, reused, or redistributed without explicit permission.

10. Termination of Agreement

This agreement may be terminated by either party with 30 days’ written notice.

If terminated by Client: no refunds issued

If terminated by Health Professional: remaining sessions will be refunded on a pro rata basis

This agreement may be terminated immediately if the Client violates conduct, payment, or cancellation terms

11. Entire Agreement

This agreement, along with the Liability Waiver & Release, constitutes the full understanding between parties. It supersedes all prior discussions, communications, or agreements.

12. Governing Law

This agreement shall be governed by and construed in accordance with the laws of the state, without regard to its conflict of law provisions.

13. Acknowledgment and Signature

By checking the acknowledgment box and signing the intake form, the Client confirms they have read, understood, and agree to all terms outlined in this Service Agreement, including all fees, policies, disclaimers, and responsibilities.

Vella Health LLC
michael@vellahealth.com